Give us a Call 888-517-1634 Moday to Sunday 8 AM to 8 PM or Email us CustomerAssistance@ohmnewyork.com
PRODUCTS & FITS
DO OHM SHOES RUNS TRUE TO SIZE?
Our shoes are designed for relaxed fit. So always order your true to size.
WILL MY SHOES STRETCH?
OHM genuine leather shoes will strech little to give more comfort and adapt the shape of feet.
HOW TO MAINTAIN OHM NEW YORK PRODUCTS?
You will find all of the maintenance recommendations in each product page through the material and care link.
WHERE TO BUY AN OHM NEW YORK PRODUCT?
OHM New York products are sold exclusively through Authorized Retail stores network around the world. OHM New York products are also available on ohmnewyork.com or by phone via our Customer Services at 1-888-517-1634
RETURNS & EXCHANGES
WHAT IS OHM NEW YORK RETURN POLICY?
If you are not satisfied with your order for any reason, we will accept the return of item that are new, unworn, unwashed, unaltered, merchandise in resalable condition with original tags attached from the OHM New York online store and all original packaging and other components included. Return must be accompanied by an original OHM New York receipt/ invoice or gift receipt. All OHM New York items must have all original packaging and components to be eligible for return or exchange.
We do not accept returns of custom- made, personalized items or sale items. All sale items are final and can not be returned. If there is product defect we will gladly accept return.
Returns made within 30 days of the purchase date will be eligible for a full refund. Credit for your item(s) will be refunded back to your account in the original form of payment used to purchase the item(s). The refund should appear on your next billing statement. You will receive an email notification confirming the completion of return processing.
FINAL SALE PRODUCTS:
We do not accept return or exchange of items purchases on sale at any time. All custom made, personalized items are considered Final Sale.
Exchange can not be facilitated by mail. To return your item(s) by mail please follow the instructions below:
- Select the "start a return" link above.
- Select the items you want to return.
- Securely pack your merchandise, making sure to include packing slip. The product should be returned in its original packaging and condition.
- Affix the pre-addressed and pre-paid return label to your package.
- Follow the on-screen instructions to prepare your return for shipment back to our warehouse.
If you receive an incorrect item or if the merchandise is damaged or defective, please contact the OHM New York Customer Service Center immediately through email CustomerAssistance@ohmnewyork.com or call 1-888-517-1634
Returning a Gift Purchased online
Gift recipient can request to return gift item(s) they receive for any reason you are not happy.
Gift can be returned by mail when accompanied by the gift receipt or original packing slip. For merchandise send with Gift Receipt only, you will receive merchandise credit that will be issued in the form of OHM New York E-Gift Card. Original form of payment can be only issued to Gift purchaser not the Gift recipient. Gift recipient can only get credit note.
Return and Exchange Restrictions:
- OHM New York does not accept returns or exchanges for merchandise purchased from other retailers.
- Return must be accompanied by an original OHM New York receipt/ invoice or gift receipt.
- All OHM New York items must have all original packaging and components to be eligible for return or exchange.
- Gift cards and merchandise credits are not-returnable, can not be replaced if lost or stolen and can not be redeemed for cash, except as required by law.
- We do not accept return or exchange of items purchased on sale at any time. All custom made, personalized items are considered Final Sale.
OHM New York reserve the right to modify its return and exchange policy at any time.
Last updated February 17, 2023
WHEN CAN I EXPECT MY REFUND?
It can take upto two weeks to receive your return item and process the refund in original form of payment. Be assure we will send you email notification as soon as we process refund.
BUYING ONLINE OR BY PHONE
NEED ADVICE? INFORMATION? PLACING AN ORDER BY PHONE?
Our advisors are at your disposal. Please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork from 6am - 10pm PST Monday through Friday. Saturday from 7am - 10pm PST, and Sunday from 8am - 9pm PST.
DO I NEED TO PAY CUSTOMS DUTY OR IMPORT CHARGES FOR MY ORDER?
There will be no custom fees, duties or taxes on any of your order.
WHAT IS OHM NEW YORK ACCOUNT?
Creating an OHM New York account will enable you to:
Follow your online orders, access your purchase history and e-receipts
Manage your personal information
Opt-in/out of OHM New York Newsletter
Save your personal wish list for access on any device
HOW TO IDENTIFY MYSELF IF I HAVE FORGOTTEN MY PASSWORD?
If you have forgotten your password, please click on the ohmnewyork login tab and select Forgot your password? You will receive a link to reset your password.
HOW TO MODIFY / DELETE MY OHM NEW YORK ACCOUNT?
OHM New York offers you the possibility to update and modify all the information of your account by clicking on Modify on your account dashboard.
To delete your OHM New York account, please contact our Customer Services at 1-888-517-1634.
HOW TO ORDER ONLINE?
Once you have chosen your products, add them to your cart by clicking on "Place in Cart".
The order process has 4 stages:
1. Register by creating your own OHM New York account, using your email address and password. You can use this for future orders, to review previous orders, and to save items to your wish list.
2. Fill in the delivery information: receivers name and address and select your delivery method.
3. Complete the payment information.
4. Review your order and submit it.
HOW TO FOLLOW YOUR ORDER?
OHM New York will send you several emails during the order process to keep you informed about the different stages of your order.
In addition, your personal account on OHM New York will allow you to follow your order status.
Should you require more information or help, please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork and one of our advisor will be happy to assist you with your order information.
HOW TO MAKE PAYMENT?
Payments are accepted via credit card, or PayPal. Accepted credit cards are Visa, American Express, MasterCard, and Discover.
PAYMENT SECURITY
All transactions are secured. The OHM New York website is provided with an SSL encryption system to protect personal and payment data.
OHM New York does not keep any credit card information.
WHAT ARE THE DELIVERY TIMES AND COSTS?
OHM New York online store is proud to offer shipping to all states of USA, Canada as well as all international destination. Orders may take 24 to 36 hours to process. Once your order has shipped you will receive a shipping confirmation email. You can track your order via the shipping confirmation email.
WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?
Once an order is placed at ohmnewyork.com, you cannot make changes. For assistance please call our Customer Service Representatives at 1-888-517-1634 or email us at customerassistance@ohmnewyork.com or tweet @ohmnewyork or facebook messenger @ohmnewyork
CAN I SHIP TO AN ADDRESS OTHER THAN MY OWN?
Yes, you can ship to another address besides your own. When you register with ohmnewyork.com, you will have the option to create your own address list. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. ohmnewyork.com will not contact anyone listed unless we have a specific question about a delivery.)
HOW TO RETURN OR EXCHANGE AN OHM NEW YORK PRODUCT ORDERED ONLINE OR BY PHONE?
The item(s) must be new, unworn, unwashed, unaltered merchandise in resalable condition with original tags attached from the OHM New York online store. Returns made within 30 days of the purchase date will be eligible for a full refund to the original form of payment.
To return or exchange an OHM New York product, please follow the instructions. Return
WHAT IF I NEED HELP MAKING A SELECTION? DO YOU HAVE A PERSONAL SHOPPING SERVICE?
Please call our Customer Service line at 1- 888-517-1634 and ask to speak with a personal shopper, who will help you find the perfect gift, provide you with product information and answer any questions you may have. You may also e-mail us at CustomerAssistance@ohmnewyork.com or tweet@ohmnewyork or facebook messenger @ohmnewyork
HOW CAN I FIND OUT IF A SOLD OUT ITEM I WANT TO PURCHASE IS BACK IN STOCK?
Please call our Customer Service line at 1-888-517-1634 or email us CustomerAssistance@ohmnewyork.com or tweet@ohmnewyork or facebook messenger @ohmnewyork and we will send you notification when item become available.
REQUIRED CONFIGURATION FOR OHM NEW YORK WEBSITE
IS OHMNEWYORK.COM SECURE?
OHM New York has put very strict security measures in place on ohmnewyork.com in order to guarantee your personal information. Thus, the OHM New York website is provided with an SSL encryption system to protect personal and payment data.
OHM New York does not keep any credit card information.
WHAT IS THE OHM NEW YORK SECURITY POLICY?
Everybody can navigate ohmnewyork.com without registering personal information. However, when creating an account and ticking the "Newsletter" box, a OHM New York website member agrees to be contacted with invitations to OHM New York events, information on the brand and its products, promotion or customer satisfaction surveys.
Moreover, when placing an order, OHM New York collects all the data of the customer needed for the shipping and billing processes: name, addresses, email.
OHM New York only provides the information needed to complete the order process, to its trusted third-party partners, namely bank institutions and shipping partners.
OHM New York does not keep any credit card information.
QUESTIONS ABOUT OHM NEW YORK?
WHAT IS OHM NEW YORK DOING TO COMBAT COUNTERFEITING?
The fight against counterfeiting is a long-term element in OHM New York's worldwide sustainability strategy. We take every step possible to pursue counterfeiters and the shops, websites, vendors that sell fake OHM New York products to maintain the reputation of the brand. OHM New York believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.
All OHM New York articles are original hand made by our precious craftsmen only.
OHM New York guarantees authenticity by means of an exclusive authorized retailer network; OHM New York products are only sold in OHM New York authorized retail stores and through the website ohmnewyork.com
WHERE HERE CAN I REPORT A COUNTERFEIT PRODUCT?
You may contact our Customer Service department via email at CustomerAssistance@ohmnewyork.com or by phone at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork
WHERE HERE CAN I BUY AUTHENTIC OHM NEW YORK PRODUCTS?
Authentic OHM New York merchandise should only be purchased directly from an OHM New York authorized retail stores and website ohmnewyork.com OHM New York does not sell merchandise through other sources such as individuals and internet auctions, and these are likely to be counterfeit or stolen property.
HOW TO STAY INFORMED ABOUT OHM NEW YORK NEWS?
Thanks to a subscription to the OHM New York Newsletter, you will be among the first to be informed on the latest products, events and news.
Should you require more information or help, please contact Customer Services at 1-888-517-1634 or tweet @ohmnewyork or facebook messenger @ohmnewyork and one of our advisor will be happy to assist you.
HOW TO APPLY FOR A JOB AT OHM NEW YORK?
We invite you to consult the career section of OHM New York website. To get the access of this section you can email us customerassistance@ohmnewyork.com
More Questions?
Our Locations
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OHM Headquarter USA:
OHM Services (USA) Limited
747 Third Ave 2nd Floor
New York, NY 10017 USA
TEL: 888-517-1634
EMAIL- Customerassistance@ohmnewyork.com
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Canada
OHM Services Limited
10-675 Huntington Ridge Dr
Mississauga, ON L5R4H8
TEL: 888-517-1634
EMAIL-Customerassistance@ohmnewyork.com